Arvest Bank today announced that for the tenth consecutive year, Arvest Mortgage Company has originated more than $1 billion in new mortgage loans. This is the earliest that the milestone has ever been reached indicating both growing strength in the housing market and a robust environment for refinancing.
“A number of factors have helped us reach $1 billion in mortgage loans this early in the year. Our 240 plus locations, knowledgeable associates, access to a wide variety of mortgage options and our award-winning customer service are all contributors to this success.
"In addition, low mortgage rates continue to encourage homeowners to refinance and a new, improved version of the government’s Home Affordable Refinance Program (HARP) has recently allowed more homeowners to do so,” said Steven Plaisance, president and chief operating officer of Arvest Mortgage Company.
Mortgage loan volume at Arvest is expected to increase 125 percent during the first two quarters of 2012 over the same time period in 2011 based on the June forecast. Mortgage refinancing is expected to account for 68 percent of that total.
Plaisance continued, “We pride ourselves on being able to provide customers with service after the sale because we retain servicing on 99 percent of the loans we make. That means our customers can call us after their loan has closed with any need related to their mortgage loan.”
For three years in a row, Arvest Bank ranks “Highest Customer Satisfaction with Retail Banking in the Southwest Region” according to the recently released J.D. Power and Associates 2012 Retail Banking Satisfaction Study. Arvest Bank operates more than 240 bank branches in Arkansas, Oklahoma, Missouri and Kansas through a network of 16 locally managed banks, each with its own board of directors and management team. These banks serve customers in 90 communities with 12-hour weekday banking at most locations. Arvest also provides a wide range of banking services including loans, deposits, treasury management, asset and wealth management, life insurance, credit cards, mortgage loans and mortgage servicing. Arvest operates a mortgage company, asset management company, insurance division and mortgage servicing company. Arvest is an equal housing lender and member FDIC.